Grievance Redressal Mechanism has been set up by the Company for the resolution of any dispute or grievance or complaint from the customer(s) in a timebound manner. The customer may submit his/her written complaint as per the process below:

Level 1 
Customer Service Manager
Email us at: customercare@acreindia.in
Toll Free Number: 1800-209-2989
Write to us at: Unit No. 502, C Wing, One BKC, G Block, Bandra Kurla Complex, Mumbai – 400 051

Level 2 
If the customer does not receive any resolution to his/her complaint or if the response is not as per his/her expectations, then he/she can contact the Grievance Redressal Officer (GRO). The details of the GRO are as under:

Mr. Mohd. Shariq Malik, Grievance Redressal Officer
Email us at: complaint@acreindia.in 
Phone No. +91 11 – 66115600
Registered Office – 14th Floor, EROS Corporate Tower, Nehru Place, New Delhi – 110019
Corporate Office - Unit No. 502, C Wing, One BKC, G Block, Bandra Kurla Complex, Mumbai – 400 051

Level 3 
If the customer(s) is not satisfied with the response or does not receive any response from the Company within the statutory timelines, he/she may lodge the complaint with RBI Ombudsman through the portal (https://cms.rbi.org.in).

The detailed policy on Grievance Redressal Mechanism within the organisation can be accessed at the given link: https://www.acreindia.in/compliance.